Returns & Exchanges

At Moon Magic, we want you to be completely enchanted by your fashion finds, which is why we offer a 30-day hassle-free return policy for all unworn items. If your purchase doesn't fit your style or size, we are here to help you find the perfect match through an exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship out your new exchange items within 5-7 business days.